Between the Lines

A Discussion of Case Law and Statutory Law Affecting Commercial Lines of Insurance


Website Launched for Those Who “CARe”

Doctor Tom Saves The Day! by aeu04117, on Flickr

MACRMI — Making Doctor Apologies Less Alien
CC by aeu04117

As we previously blogged, the 2012 Massachusetts Payment Reform legislation aims to encourage apologies and expressions of sympathy by healthcare providers by making such statements inadmissible (subject to some exceptions) in subsequent judicial or administrative proceedings.   A website ( recently launched by the Massachusetts Alliance for Communication and Resolution following Medical Injury (“MACRMI”) may be of interest to Massachusetts insurers and health care providers looking for guidance on how and when to take advantage of this provision, or in implementing policies and procedures regarding disclosure and apology after discovery of a medical mistake.  MACRMI was formed last year to assist several Massachusetts hospitals that are participating in a pilot project involving the implementation of the Communication, Apology and Resolution (“CARe”) model  for dealing with medical injury, and to share information learned from the pilot hospitals, which include Beth Israel Deaconess Medical Center and Baystate Health. Several insurers, including Coverys and CRICO, are supporting funders of MACRMI.

About Anne: I specialize in Insurance Law and Litigation at Anderson & Kreiger, primarily in the areas of professional malpractice, commercial liability and D&O insurance. My most recent post for Between the Lines concerned the upholding, broadly speaking, of NH’s medmal mandatory screening panel statute.


About the Author

Anne Robbins

Posted In: Practice and Procedure

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